Terms & conditions

Included in the Final price:

  • VAT and taxes included

  • Unlimited mileage

  • Coverage against theft of vehicles

  • Full comprehensive insurance without excess or bail as it includes CDW (Collision Damage Waiver) which removes the customer′s liability for damage to the vehicle and the SCDW (Super Cover Damage Waiver) which is a total liability waiver for damage to the vehicle itself and/or its theft, and includes windows, mirrors, rims and tyres.

 

In the event of an accident or damage to the vehicle, the customer is obliged to fill out an accident/damage report and hand it in to our office. In the event of theft of the vehicle, the client is obliged to report the theft to the police and deliver the report to our office. any accident or damage to the vehicle that is not reported will be interpreted as negligence on the part of the client and the client may incur additional costs. the insurance taken out by the lessor covers the lessee and authorised drivers under this contract against civil liability (damage to third parties) in the amount of fifty million euros (€50,000,000).

 

Not included in the price and considered extras:

 

  • Additional drivers: 4€/day. 
  • Any accessory such as navigator, child seats, etc... whose price is available at the time of booking.


Not covered by insurance:

 It is the resposibility of the renter the following cases of loss or damage:

  • Loss or damage to keys.

  • In the event of an accident, transport to the hotel from the place of occurrence.

  • All Costs caused due to wrong type of fuel being administered to the vehicle.

  • Loss or theft of antenna.

These unforeseen events will be covered by contracting the Protur Cars Pack 6€ per day.


Credit cards

VISA and Mastercard are accepted. 

 

Assistance

24 hours, 365 days a year.

 

Fuel policy

The vehicle is delivered with a certain level of fuel at the time of rental, and the renter must return the vehicle with the same level of fuel as when it was delivered. It is currently delivered full and must be returned full. If the vehicle is returned with a lower level of fuel than that supplied, the customer must pay the difference according to the price in force, plus €20.00 for the refuelling service. No reimbursement will be made for the wrong fuel level.

 

Traffic Fines

Proturcar SL is obliged by law to provide the authorities with the details of customers who receive a traffic fine during the rental period, and it will be the customer who will have to pay the fine directly to the authorities.

 

Abandonment of the vehicle

Customers who leave the vehicles at a location other than that agreed in the rental contract will be liable for the costs incurred as a result of non-compliance with the contract. Furthermore, in addition to the daily rental rate, a daily penalty charge of 30.00 Euros (including VAT) will be applied.

 

Restrictions

  • Vehicles may only be driven in Mallorca, they may not leave the island.

  • Customers will need to provide us with a local address (flat, apartment, villa, hotel, etc.)

  • The minimum driver age is 21 years, with a driving license with a length of more than 2 years.

  • If the vehicle category reserved is not available at the time of collection, we will provide one upgrade at no additional cost.

  • The insurance does not cover, in any case, accidents or damages caused to the vehicle by driving under the influence of alcohol, drugs, medications or any other substance that reduces the driver′s ability, or when the driver is not one of the authorized drivers in the contract, or even so, if the damages occur due to breach of what is established in the contract or the basic traffic regulations.

  • The transport of goods or animals may be only with the express consent of rent a car PROTURCAR SL. Non-observance of this regulation can be a special cleaning, provided the customer with up to €95.
  • Smoking is prohibited.

 

Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, in the event that the vehicle is returned in an extremely dirty condition, Proturcar SL will be obliged to charge €95 for special cleaning.

 

Cancellation policy

Cancellations without penalty must be made at least 48 hours before the start of the rental period, which is understood to be 08.00 h on the first day. Otherwise the following will apply: Between 48 h and 24 h 50% of the total agreed price will be paid. - Less than 24 hours, 100% of the total agreed price will be paid.

 

Late return of the vehicle

If the vehicle is returned later than the date agreed in the rental contract, the insurance will be invalidated and the customer will be liable for the payment of €30.25 per day (including VAT). In addition to this payment, the customer will also be responsible for the payment of the daily rental rate.

 

Airport pick-up and drop-off 

Airport pick-up is on the 4th floor of the car park building, in the lift hall. Drop-off is on the 3rd floor. Delivery and return at the airport requires a minimum of 4 full days of rental (96 h), plus the payment of the corresponding extra charge of 110€ for each service; otherwise the reservation will not be valid.