FAQ
With PROTURCARS there are no unpleasant surprises.
Can I choose the brand or model of my car?
You can choose the car group that guarantees you certain characteristics, and in each group there is a specific model. If the requested group is not available at the time of delivery, a higher group will be delivered at no extra charge. We cannot guarantee a specific type of fuel (petrol or diesel) or colour.
Do I need a credit card to make my booking?
Yes, since 10% of the total amount of the reservation will be charged as a guarantee, which will be deducted from the total amount to be paid at the time of delivery of the vehicle. In case of cancellation of the reservation and provided that the cancellation conditions are met, this amount will be refunded.
Are there age restrictions for renting a car?
Minimum age 21 years and 2 years of driving licence.
Who can drive the car?
Only persons listed in the contract as main or additional driver.
Can I drive with a foreign license?
Before driving in our country you must find out if your driving license is valid to drive in Spain, if you must exchange it or if you need to obtain the International License. Depending on the origin of your driving license, the requirements for driving in Spain may vary. Licenses issued in countries of the European Union and the European Economic Area (Iceland, Liechtenstein and Norway) are fully valid for driving in Spain as long as they are valid.
For more information visit the DGT web page.
Can I take a car off of the islands?
No. You are not allowed, not even within islands. You are not covered by our insurance.
Do I have to pay an excess or deposit?
No. All our vehicles are fully insured without excess or deposit and include CDW and SCDW insurance.
Can I have a look to the rates before booking the car?
All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking, by registering as a new user with password (alphanumeric is accepted without special characters), and filling the form with all the requested data.
Once the process has been completed, you will receive an e-mail with all the details of your booking request informing you that it has been made correctly and with all the information. If you do not receive it or if you detect any error, please contact us as soon as possible. You can do so by calling +34-971585456 or sending an email to reservas@proturcars.com
Fuel Policy
The car is delivered with a certain level of fuel at the time of rental, and the renter must return the vehicle with the same level of fuel as when it was delivered. It is currently delivered full and must be returned full.
If the vehicle is returned with a lower level of fuel than that supplied, the customer must pay the difference according to the price in force, plus €20.00 for the refuelling service. No reimbursement will be made for the wrong fuel level.
Which documents do I need to receive my car?
Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.
Can I pick up and return the car at different locations?
Yes, it is sufficient if it is specified at the time of booking, as long as it is in one of our pick-up and drop-off zones.
A minimum of 4 full days of rental (96 h) is required for pick-up or drop-off at the airport, plus payment of the corresponding extra charge of 110€ for service, otherwise the reservation will not be valid. On delivery of the vehicle, a deposit of 125€ for fuel and refuelling will also be required by means of a pre-authorisation card; this amount will not be charged if the vehicle is returned with a full tank of fuel as it was delivered.
How can I cancel my reservation? Is there any penalty for canceling
By sending an email to the address:
reservas@proturcars.com
Cancellations without penalty must be made at least 48 hours before the start of the rental period, which will be understood to be 08.00 h on the first day. Otherwise the following applies: Between 48 h and 24 h 50% of the total agreed price will be paid. - Less than 24 hours, 100% of the total agreed price will be paid.
Can I pick up and return the car directly at the Airport?Yes. Airport pick-up is on the 3rd floor of the car park building, in the lift hall. Drop-off is on the 3rd floor. Delivery and return at the airport requires a minimum of 4 full days of rental (96 h), plus the payment of the corresponding extra charge of 110€ for each service; otherwise the reservation will not be valid.
Notwithstanding the above, a deposit of 125€ for fuel and refuelling will be required on delivery of the vehicle by means of a pre-authorisation card; this amount will not be charged if the vehicle is returned with a full tank of fuel as it was delivered.
Is the compulsory car insurance included in the fee?
Yes, the coverage of the compulsory Car insurance and liability insurance to ensure damages against third parties are always included in the rental.